Quality as a Service
Greatest Quality, as a Service
Clear responsibilities make it easier to handle large, complex entities. The same applies to quality; when you outsource quality in its entirety to a single provider, you outsource the responsibility for planning, execution, and most importantly, results.
Quality as a Service means we take care of it – including when the development environment changes, the pace accelerates, or AI introduces new quality assurance challenges. We know what it takes to achieve your quality goals, and then we do it. Whether it’s creating strategies, planning, execution, or providing infrastructure such as testing laboratories, we handle it all. Your responsibility is to know what you want – and we help with that too.
Why?
Quality as a Service simplifies your life. When a single partner handles both the planning and execution of quality work, it enhances many things: communication is clearer, knowledge accumulates, and the entire QA process becomes more organized and efficient. Instead of juggling multiple vendors or internal silos, you get a cohesive approach where your quality partner deeply understands your systems, culture, and needs – leading to smarter decisions, faster feedback loops, and better quality across the board.
Give us your budget and we tell you what you can achieve. With 17 years of experience we know what it takes to reach certain goals and thus you don’t have to guess. We evaluate your situation and budget, and tell you what you can achieve. If (or when) the resources are limited, we know what to prioritize. After all, quality is always prioritizing and there’s no such thing as 100% quality.
Our work is always guided by VALA Quality Model. Quality as a Service is not exclusively in any of the Levels of Quality in our model but instead it covers all the Levels, starting from Building Quality. Read more about our quality model here.
Want to know how Quality as a Service works in practice? Or why our clients see us as their No.1 preferred partner?
Software testing is not enough
Software testing is really important, but there’s so much more to software quality than just testing. Read this guide to understand why we should progress from mere software testing and assuring/assessing quality, towards building software quality, holistically and starting from culture.
“QA services are critical to our digital products. Because of this, the QA partner has to be able to perform beyond normal service delivery. We wanted a partner which can apply their knowledge in to the use of MTV and take their place as part of our development teams.”
– Jyri Kyllönen, Director of Digital Services and Development at MTV.
VALA Quality as a Service
How do we help you in practice?
In practice, our Quality as a Service model means we take end-to-end ownership of your software quality. We start by defining your goals and your current development and quality practices. Then we build or improve your quality strategy to fit these.
Our specialists handle everything from test design and automation to exploratory testing and continuous feedback loops — often embedded directly in your teams or working as an independent QA unit. We use AI-assisted tools to improve testing efficiency: identifying coverage gaps, supporting risk analysis, and enabling continuous monitoring.
Ongoing monitoring is especially critical in systems that include AI-native components: an AI model can degrade in production over time as its environment changes. That is why our service includes proactive risk monitoring beyond the launch date – not just before it.
We proactively monitor risks, optimize your testing processes, and ensure quality stays aligned with your business objectives at every stage.
Why VALA?
We’re one of the leading players in software quality in Finland, and as the Great Place to Work 2025 winner, we attract and retain the best specialists in the field. That means our clients get specialists who really know what they are doing.
With over 17 years of experience, we know what works and adapt to different industries and project needs.
We also have an active and engaged expert community that constantly shares knowledge. The best practices we develop don’t stay with one client—they spread across our people, meaning our clients benefit from the latest and smartest ways of working.
Want to dig deeper?
If you already know the basics, read our guide on Software Quality Guidelines to learn more!
Technologies & Tools
We are technology-agnostic. However, we use some tools more than others. Some examples of these are:
Test management tools: Xray, TestRail, Jira, Confluence, Browserstack, Sharepoint, Zephyr and Tricentis Tosca.
Technical testing tools (interface testing, performance testing, load testing) tools: Postman, JUnit, Bash scripting, Swagger UI, NeoLoad, BrowserStack, Apache Jmeter, Locust, Dynatrace and K6.
Test automation tools: Robot Framework, Python, Selenium, Playwright, Cucumber, Appium, XCTest, Cypress, OpenCV, and Espresso.
Example of Quality as a Service: Case MTV
For more information
